Summary: All deposits and orders are final and non-refundable. Money in your wallet is never returned to your card or bank account. The only exception is an order canceled before any delivery: in that case the order amount goes back to your wallet balance.
Please read this No-Refund Policy carefully before adding funds or placing an order. It is part of our Terms of Service.
1. All sales are final
Every deposit you make to your wallet and every order you place is final. We do not offer refunds to your card, bank account, PayPal, crypto wallet or any other payment method, for any reason.
2. Why we do not offer refunds
Our services are digital. As soon as you place an order, the full amount is taken from your wallet and work on the order starts right away. Resources are used and costs are paid the moment an order begins, so they cannot be returned.
3. Situations that are not refunded
We do not give refunds or wallet credits for any of the following:
- You changed your mind after adding funds or placing an order.
- You entered a wrong, incomplete or broken link.
- Your profile or post was private, was made private, was changed, renamed or deleted, before or during delivery.
- You chose the wrong service or the wrong quantity.
- Followers, likes, views or other engagement dropped after delivery, or the results did not meet your expectations. Results are not guaranteed.
- A social media platform changed its rules, systems or counting methods.
- A social media platform limited, restricted, suspended or removed your account or content.
- You placed more than one order for the same link at the same time.
- Delivery took longer than the average time shown. Average times are estimates only.
4. The single exception: canceled orders
If an order is canceled by our system or our fulfilment partner before any delivery has started, the full charge for that order is returned to your wallet balance. It is never returned to your card or bank account. You can use it straight away for another order.
This exception does not apply to partly delivered orders or to orders canceled because of a wrong link or a private, changed or deleted profile.
5. Your wallet balance
- Your wallet balance does not expire.
- It can be used for any service on our website.
- It cannot be withdrawn, exchanged for cash, or moved to another account.
6. Refills
Some services include a refill period, shown as a label such as “30-day refill”. A refill means we top up drops within that period, on request. A refill is not a refund. Services marked “No refill” have no refill. See our Order Delivery Policy for details.
7. Refunds or chargebacks through your bank or PayPal
If you get a deposit refunded or charged back through your bank, card issuer, Stripe or PayPal instead of contacting us, the deposit amount and a penalty of $50.00 per deposit are deducted from your wallet, as explained in our Chargeback & Dispute Policy. Your balance may become negative, and you will see every recorded refund under Transactions in your dashboard.
8. Your confirmation
By ticking the agreement box at registration, when adding funds and before every order, you confirm that you have read and accept this No-Refund Policy. We record the date, time and IP address of each confirmation.
9. Questions
If something went wrong with an order, please open a support ticket from your dashboard and include the order ID. We are always happy to look into problems with you. You can also email jordantimothye@gmail.com or message us on WhatsApp at +44 7491 598 566.