Every account on DONIFY SMM PANEL is reviewed by a person before it can be used. This policy explains how approval, rejection and suspension work.
1. Why we review accounts
Manual review helps us keep the service safe, prevent fraud and payment abuse, and give good support to genuine clients.
2. After you register
- Your account is created with the status Pending.
- You will receive an email confirming that we received your registration.
- While your account is pending, you cannot log in, add funds or place orders.
- We aim to review new accounts as soon as possible, usually within one business day.
3. Approval
When your account is approved, we send you an email, and you can log in, add funds and order straight away.
4. Rejection
We may reject a registration at our discretion, for example if:
- the details given look false, incomplete or copied;
- the email address or WhatsApp number does not work;
- the registration appears linked to an account that was banned before;
- we cannot serve customers in your location;
- we see signs of fraud or abuse.
We will tell you by email if your registration is rejected. If you believe this was a mistake, you can contact us.
5. Suspension and blocking
We may suspend or block an approved account at any time, at our discretion, including when:
- our Terms of Service or Acceptable Use Policy are broken;
- a chargeback or payment dispute is filed (see our Chargeback & Dispute Policy);
- we suspect fraud, stolen payment methods or account sharing;
- the law requires it.
A suspended account is logged out immediately and cannot log in. Pending orders may be canceled.
6. Your balance after suspension
If an account is suspended for a fraudulent chargeback or serious abuse, the remaining balance is forfeited. In other cases, we will contact you to agree how any remaining balance can be used for services. Wallet balances are never paid out in cash, as explained in our No-Refund Policy.
7. Contact
For questions about your account status, email jordantimothye@gmail.com or message us on WhatsApp at +44 7491 598 566.