Answers to the questions we hear most. Can’t find what you need? Open a support ticket or message us on WhatsApp at +44 7491 598 566.
Account & approval
Why does my account need approval?
We review every new registration by hand to prevent fraud and payment abuse. This keeps the service safer for everyone.
How long does approval take?
Usually within one business day. You will get an email as soon as your account is approved. You cannot log in before that.
Why was my registration rejected?
Common reasons are incomplete or incorrect details, an email or WhatsApp number that does not work, or a link to a previously banned account. You can email us if you think it was a mistake.
I forgot my password. What do I do?
Use the Forgot password page. We will email you a link to set a new password. You can change your password at any time from your Profile.
Adding funds
How can I add funds?
Open Add Funds in your dashboard. Depending on your account, you can pay by card through Stripe, with PayPal, or by one of the manual payment methods listed there.
How fast is my balance updated?
Card and PayPal payments are added automatically, usually within a minute after the payment is confirmed. Manual payments are added after our team checks them, usually within a few hours on business days.
What are the minimum and maximum deposits?
The minimum deposit is $1.00 and the maximum is $10,000.00 per payment.
Does my balance expire?
No. Your wallet balance does not expire and can be used for any service. It cannot be withdrawn or transferred.
Orders & delivery
How long does an order take?
Most orders start within minutes to a few hours. Each service shows an average time, which is an estimate. Large orders are often delivered gradually.
What link should I enter?
Use the full link to the public profile or post the service is for, for example a profile link for followers and a post link for likes. The service description tells you which one to use.
What happens if I enter the wrong link?
Orders start right away, so we cannot move them to another link, and wrong links are not refunded. Please check the link carefully before placing an order. If you notice a mistake, open a ticket immediately with the order ID and we will see what can be done.
My profile is private. Can I still order?
No. The profile or post must be public before you order and must stay public until the order is completed. Orders for private profiles cannot be delivered and are not refunded.
Why did my count drop after the order was completed?
Platforms regularly remove accounts and engagement, so some drop is normal. If your service has a refill label, such as “30-day refill”, open a ticket with the order ID within that period and we will top it up. Services marked “No refill” are not topped up.
What do Partial and Canceled mean?
Partial means only part of the quantity could be delivered; please open a ticket so we can review it. Canceled means the order was stopped before delivery; in that case the full charge is returned to your wallet balance.
Can I order the same link twice at the same time?
Please don’t. Wait until the first order is completed before ordering the same service for the same link again, otherwise the counts can mix up and orders may fail.
Refunds & payments
Can I get a refund?
No. All deposits and orders are final because our services are digital and start immediately. The only exception: if an order is canceled before any delivery, the amount goes back to your wallet balance, not to your card. See our No-Refund Policy.
Is my card information safe?
Yes. Card payments happen on Stripe’s secure page. We never see or store your card number.
What if I see a charge I don’t recognise?
Please contact us first by ticket, email or WhatsApp before contacting your bank. Most problems are solved quickly. Filing a dispute without contacting us can lead to account suspension, as explained in our Chargeback & Dispute Policy.
Support
How do I contact support?
Log in and open Support to create a ticket. You can also email jordantimothye@gmail.com or message us on WhatsApp at +44 7491 598 566.
Are you connected to Instagram, TikTok or YouTube?
No. We are an independent service and are not affiliated with any social media platform. See our Disclaimer.