This Order Delivery Policy explains when orders start, how fast they run, and how partial delivery and refills work.
1. Before you order
- Make sure the profile, post, video or channel is public, and keep it public until the order is completed.
- Use the exact link format the service asks for. For example, a profile link for followers, or a post link for likes.
- Do not change your username, delete the post or turn on restrictions while the order is running.
- Do not order the same service for the same link again until the first order is completed.
2. Start time
Most orders start within minutes to a few hours of being placed. Each service shows an average time on the order form and the services list. This is an estimate based on recent orders, not a guarantee. Busy periods and platform changes can make orders start later.
3. Delivery speed
Many services are delivered gradually, for example a set number per day, to look natural. Large orders take longer. The speed shown for each service is an estimate.
4. Order status
- Pending: the order has been received and is waiting to start.
- Processing: the order has been sent for delivery.
- In Progress: delivery is running.
- Completed: the ordered quantity has been delivered.
- Partial: only part of the quantity could be delivered.
- Canceled: the order was stopped before delivery.
You can follow every order, with its start count and remaining quantity, under My Orders in your dashboard.
5. Partial delivery
Sometimes only part of an order can be delivered, for example because of platform limits. These orders are marked Partial. Please open a support ticket with the order ID if an order is marked Partial, and we will review it with you.
6. Canceled orders
If an order is canceled before any delivery, the order amount is returned to your wallet balance, as explained in our No-Refund Policy. Orders canceled because of a wrong link, or a private, changed or deleted profile, are not returned.
7. Drops and refills
Social media platforms regularly remove accounts and engagement, so some drop after delivery is normal. Each service shows a refill label:
- No refill: drops after completion are not replaced.
- 30-, 60-, 90- or 365-day refill: if the count falls below the delivered amount within that many days of completion, you can ask for a refill by opening a ticket with the order ID. We top up the drop, once per request, up to the original ordered quantity.
Refills are not available if the profile became private, the username or link changed, the content was deleted, or the drop was caused by other services you bought elsewhere.
8. Need help?
Open a ticket from the Support section of your dashboard and include your order ID. You can also email jordantimothye@gmail.com or message us on WhatsApp at +44 7491 598 566.